Shipping & Delivery Policy

At Solvilux, we aim to make your shopping experience simple and convenient. This Shipping & Delivery Policy explains how your order is processed, shipped, and delivered within Denmark.

1. Shipping Area

We currently ship orders within Denmark.

2. Delivery Costs

Free shipping is available on all orders unless otherwise stated at checkout.

There are no additional shipping fees beyond those clearly shown during the checkout process.

3. Order Processing

Orders are normally processed within 1–3 business days, Monday through Friday.

Orders placed on weekends or Danish public holidays will normally be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation by email when tracking information is available.

4. Delivery Time

Estimated delivery time within Denmark is approximately 3–8 business days after your order has been processed.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, weather conditions, public holidays, or other unforeseen circumstances.

The estimated total time from placing an order to delivery is therefore approximately 4–11 business days.

5. Shipping Carriers

Orders may be delivered through different shipping carriers depending on the destination, fulfilment location, package, and available shipping service.

The carrier used for your order may therefore vary.

6. Tracking Your Order

When tracking information is available, we will send you a shipping confirmation email containing your tracking number and, where available, a tracking link.

You can use the tracking information to follow the progress of your shipment.

If you have any difficulty tracking your order, please contact us at info@solvilux.com, and we will be happy to assist you.

7. Failed or Unsuccessful Delivery

If a delivery cannot be completed because of an incorrect or incomplete address, failure to collect the parcel, or another circumstance caused by the customer, additional delivery or reshipping costs may apply.

Where possible, we will arrange for the order to be reshipped.

If the delivery failure was caused by circumstances outside the customer's control, please contact us so we can review the situation and determine the appropriate solution.

8. Damaged or Lost Packages

If your package arrives damaged, please contact us as soon as possible at info@solvilux.com and provide your order number and relevant details.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment.

9. Missing Items

If an item is missing from your order, please contact us within 7 business days of receiving your package.

Please include your order number and details of the missing item so that we can investigate and assist you.

10. Delivery Address

Please make sure that your delivery address is complete and correct when placing your order.

Solvilux cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery address after placing an order, contact us as soon as possible at info@solvilux.com. We will do our best to assist you, but we cannot guarantee that changes can be made after the order has entered processing.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Solvilux
Email: info@solvilux.com

Customer service hours: Monday–Friday, 09:00–17:00 CET

We aim to respond to customer enquiries within 24 hours during business days.